Refund Policy

Your Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after you acquire physical possession of the goods.

To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement either by letter (recorded delivery) or email to our address at:
Mr Mobility UK
251 Toton Lane (in Japanese Water Gardens)
of email to

To meet the cancellation deadline it is sufficient to send your communication concerning your exercise of the right to cancel before the cancellation period expires.

Effects of Cancellation
If you cancel this contract we will reimburse you all payments received from you. We may make a deduction from the reimbursement for loss of value of the goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after we receive the goods back from you or (if earlier) 14 days after you provide evidence that you have returned the goods.

If no goods were supplied then within 14 days after the day on which we are informed of your decision to cancel, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event you will not incur any fees as a result of reimbursement. But you will have to bear the cost of returning the goods up to a maximum of £100.

You are responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If you wish you may use the cancellation form to advise us of your decision to cancel.

If you wish to cancel or return any product, please download the Cancellation Form by clicking this link(PDF Opens in a new Tab/Window)